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Intro


Bending Outdated Service

Before you dive into trouble... iBridge adheres to accurately divining and consistently meeting the Customer Demand.

Explore

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Intro


Bending Outdated Service

Before you dive into trouble... iBridge adheres to accurately divining and consistently meeting the Customer Demand.

Explore

Customer relationship management applications enable organizations to automatically track and measure customer requests, incidents and fulfillment so they can gauge how well the call center is performing and recognize where improvements are needed. The potential result of all this is that customers receive faster and more responsive service, and are therefore more likely to be satisfied with the interaction and will want to keep doing business with the company.

But the benefits of CRM systems in the call center go well beyond improved service and customer retention. Call centers can feed customer interaction information into databases, giving organizations a valuable data resource to use for marketing programs, advertising campaigns, sales efforts and other customer facing business processes.

Introduction to iBridge

“Bridging The Gap” - iBridge Contact Solutions (Pty) Ltd is a Specialist Customer Experience Management and Customer Contact Technology operation positioned to provide technologies and services which will enable businesses to offer their contacting customers cost effective and efficient customer service delivery channels. 

The many years of collective management experience and proven Innovation in contact centre system design, customer service delivery strategies and multi-media service delivery channels, positions iBridge as a relevant and competitive player in the domestic customer contact solutions market.

Our teams are experts in helping our customers improve communication with their clients through the provision of Inbound Customer Service Contact Centres, Outbound Sales and Customer Retention Channels, Customer Experience Management Professional Services, Contact Centre Outsourcing and Call Capacity Overflow, Business Process and Technology channel reengineering, Cloud Based Application Service Models, Contact Centre Technologies and related peripheral products and services.

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Story


Seeking proven methods for elevating the customer experience? Industry innovators turn to iBridge for brand advocacy, customer service, technical support and value-added sales. To learn more, visit our Solutions page below:

Solutions

Story


Seeking proven methods for elevating the customer experience? Industry innovators turn to iBridge for brand advocacy, customer service, technical support and value-added sales. To learn more, visit our Solutions page below:

Solutions

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End


Customer relationship management

applications enable organizations to automatically track and measure customer requests, incidents and fulfillment so they can gauge how well the call center is performing and recognize where improvements are needed.

The potential result of all this is that customers receive

faster and more responsive service

and are therefore more likely to be satisfied with the interaction and will want to keep doing business with the company. But the benefits of CRM systems in the call center go well beyond improved service and customer retention.

Call centers can feed customer interaction information into databases, giving organizations a valuable data resource to use for marketing programs, advertising campaigns, sales efforts and other customer facing business processes.

Solutions

End


Customer relationship management

applications enable organizations to automatically track and measure customer requests, incidents and fulfillment so they can gauge how well the call center is performing and recognize where improvements are needed.

The potential result of all this is that customers receive

faster and more responsive service

and are therefore more likely to be satisfied with the interaction and will want to keep doing business with the company. But the benefits of CRM systems in the call center go well beyond improved service and customer retention.

Call centers can feed customer interaction information into databases, giving organizations a valuable data resource to use for marketing programs, advertising campaigns, sales efforts and other customer facing business processes.

Solutions

yJl7OB3sSpOdEIpHhZhd_DSC_1929_1.jpg

Ride


Interested in pursuing a career with iBridge? We seek friendly, energetic people to act as brand advocates for our clients while supporting their valued customers. So, if you’re passionate about helping others, visit our Careers page below:

Careers

Ride


Interested in pursuing a career with iBridge? We seek friendly, energetic people to act as brand advocates for our clients while supporting their valued customers. So, if you’re passionate about helping others, visit our Careers page below:

Careers

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Hike


Why iBridge?

iBridge adheres to executing and building long term partnerships with its clients based on trust, common values and goals.

Hike


Why iBridge?

iBridge adheres to executing and building long term partnerships with its clients based on trust, common values and goals.