INTRODUCING iBRIDGE CONTACT SOLUTIONS

BRIDGING THE GAP

Building the bridge to all possibilities in modern day BPaaS, communication and collaboration, bridging the gap between traditional business methods and the Modern Workplace with innovative technologies, comprehensive managed services, and the right people.

Products & Solutions

iBridge Contact Solutions is a Specialist, BPaaS solution provider and Managed Services Operation. We are a delivery channel for companies striving to reduce costs and increase operational efficiencies.

INBOUND CX
Excess call capacity overflow – customer service

                    BLENDED CX

Business continuity – disaster recovery contact center
OUTBOUND CX
Customer welcome service
ENABLEMENT SOFTWARE
Microsoft – Power Apps – Teams – SharePoint (Modern Workplace).

                    BLENDED CX

Contact Centre Cloud Technology – Voice – Omni-Channel Engagement Stacks.
OUTBOUND CX
Managed services – Contact Centre, Service Desk and Cloud.

About iBridge

Experience is the Pillar of our Bridge
iBridge Contact Solutions is a Specialist BPaaS solution provider and Managed Services Operation.
We are a delivery channel for companies striving to reduce costs and increase operational efficiencies.
Our mandate is to help businesses meet their operational key differentiators and critical success factors that are consistently driven by their customer demands.

How do we add value?

Value for money drives any reasonable business decision…

QUICK START
We don’t waste time! Get it done first time on time every time.
NO CAPITAL OUTLAY
We don’t need your cash upfront to fund our service.
NO STAFFING HASSLES
We take this pain away from you so you can focus on your core business.
WE HIRE THE BEST PEOPLE AND KEEP TEACHING THEM
Works all the time and keeps our talent pool current.
CONSUMPTION BASED SERVICES
You use what you need and pay for what you need.
DEVELOPMENT OF CUSTOMIZED CAMPAIGN
Front end applications to meet your user experience requirements head-on.
FLEXI HOURS
So we can fit in with your plans
DATA MANAGEMENT
We use predictive analytics to make your data work for you.
WORKFORCE MANAGEMENT PORTALS
Allow flexible and real time management and deployment of resources to meet campaign needs and changes.
ACTIVITY-BASED COSTING
Workflow models to ensure you get what you pay for.
BUSINESS DATA INTELLIGENCE AND DATA MODELING
Through our data analytics toolsets

Our Team

Meet Our Experts

Get In Touch

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    Power Through Partnership