INTRODUCING iBRIDGE CONTACT SOLUTIONS
BRIDGING THE GAP
Building the bridge to all possibilities in modern day BPaaS, communication and collaboration, bridging the gap between traditional business methods and the Modern Workplace with innovative technologies, comprehensive managed services, and the right people.
Products & Solutions
iBridge Contact Solutions is a Specialist, BPaaS solution provider and Managed Services Operation. We are a delivery channel for companies striving to reduce costs and increase operational efficiencies.
INBOUND CX
Excess call capacity overflow – customer service
BLENDED CX
Business continuity – disaster recovery contact center
OUTBOUND CX
Customer welcome service
ENABLEMENT SOFTWARE
Microsoft – Power Apps – Teams – SharePoint (Modern Workplace).
BLENDED CX
Contact Centre Cloud Technology – Voice – Omni-Channel Engagement Stacks.
OUTBOUND CX
Managed services – Contact Centre, Service Desk and Cloud.
About iBridge
Experience is the Pillar of our Bridge
iBridge Contact Solutions is a Specialist BPaaS solution provider and Managed Services Operation.
We are a delivery channel for companies striving to reduce costs and increase operational efficiencies.
Our mandate is to help businesses meet their operational key differentiators and critical success factors that are consistently driven by their customer demands.
How do we add value?
Value for money drives any reasonable business decision…
QUICK START
We don’t waste time! Get it done first time on time every time.
NO CAPITAL OUTLAY
We don’t need your cash upfront to fund our service.
NO STAFFING HASSLES
We take this pain away from you so you can focus on your core business.
WE HIRE THE BEST PEOPLE AND KEEP TEACHING THEM
Works all the time and keeps our talent pool current.
CONSUMPTION BASED SERVICES
You use what you need and pay for what you need.
DEVELOPMENT OF CUSTOMIZED CAMPAIGN
Front end applications to meet your user experience requirements head-on.
FLEXI HOURS
So we can fit in with your plans
DATA MANAGEMENT
We use predictive analytics to make your data work for you.
WORKFORCE MANAGEMENT PORTALS
Allow flexible and real time management and deployment of resources to meet campaign needs and changes.
ACTIVITY-BASED COSTING
Workflow models to ensure you get what you pay for.
BUSINESS DATA INTELLIGENCE AND DATA MODELING
Through our data analytics toolsets
Our Team
Meet Our Experts
Collins Khumalo
Executive Chairman
Saloshnee Pillay
Commercial Executive
John Quadling
Chief Information Officer
Thabo Moabi
Non-Executive Director
Louis Maepa
Chief Financial Officer
Mgqibelo Gasela
Director of Legal and Compliance
Get In Touch
Please fill out our form and we will contact you as soon as we can.
Power Through Partnership
