Experience is the Pillar of our Bridge

iBridge Contact Solutions is a Specialist BPaaS solution provider and Managed Services Operation.

Product and Services

About iBridge

A team with over 20 Years of successful delivery

iBridge Contact Solutions is a Specialist, BPaaS solution provider. Commitment, Courage, Consistency, and a team of skilled professionals with an exceptional track record in delivering at the right time, on time, every time is what it takes to become the reliable partner of choice when it comes to providing Business Process as a Service (BPaaS) on the African Continent.

For over twenty years, our team members have designed, built, and operated some of the most sophisticated voice networks, contact centres and business process outsourcing (BPO) operations in Africa and have been at the forefront of transitioning business process and enterprise content management projects to conclusion since the early nineties.

With deep and specialised delivery expertise in business verticals such as Automotive, Digital Media, Financial Services, Healthcare, Retail, and Telecommunication, iBridge is geared to meet our customers digital ambitions head on, in the verticals we understand.

Customer focused and Service led, we know what it means to become one with our customer, to listen, to understand and to deliver to the business requirement.

We do this, by providing our customers with specifically designed technologies, software solutions, data management solutions, managed services, professional and decision support services, and the best practice methodologies that enable them to deliver and maintain highest levels of customer service value.

Our “Enabled Cloud” blends Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) to form the ideal multi-tenant BPaaS platform, where cloud technologies, rich API’s and geared processes ensure a customer specific, highly scalable, and cost-effective operational framework delivering, ONE DIGITAL WORKPLACE.

The iBridge mandate is to package innovative and meaningful solutions to business problems. Solutions that drive efficiencies, return on investment and cost reduction for our customers.

We help businesses define operational key differentiators and critical success factors which are consistently tested by their customer demands.

 

​Our Work from Anywhere cloud model is unlocked through the iBridge, ONE DIGITAL WORKPLACE and our multiskilled team delivers a combination of client interfaces that offer a consistent and centralised user experience with access to all business applications in one
place.

solutions

PARTNERS

Years Of Experience

Brand Values

Innovation.

Trust.

Entrepreneurship.

Ownership.

Partnership.

Dependability.

  • Vision

“To evolve through relentless customer value provision to become a leading enabler of the Modern Workplace and the most advanced Managed Services delivery channel for leading businesses wanting to exceed their customer demands”

  • Our Mission
To Provide consistent, reliable, and trusted customer value in the modern workplace through Listening to our customers, understanding their challenges, and delivering what they need.
Capitalizing on the sharpest, leading-edge technologies and software enablers. Leaning on the extensive expertise, our business and our partners have to offer.
A sensible collaboration between best of breed technologies trusted partners and trained resources.

What Makes Us Special?

Partnership

We partner with our customers and get to know and understand their business!

Premium Customer Service

Our leadership team is hands on and has an incredible track record in customer interaction management and relentless service delivery!

Innovating and not guessing

We specialise in outsourcing and customer management, using leading edge technology and services best practice as our enablers.

We Understand a Promise

We are a “no nonsense” agile business…easy to work with and willing to do what it takes.

Customer Centric Policy

Everything we do is aimed at adding value to our customers to pass on to their customers, keeping the value chain alive.

Competitive Rates & Best Quality

Many years of collective executive, operational and commercial experience, and proven innovation in our fields of expertise.