
iBridge Contact Solutions is a Specialist BPaaS solution provider and Managed Services Operation.
About iBridge
A team with over 20 Years of successful delivery
iBridge Contact Solutions is a Specialist, BPaaS solution provider. Commitment, Courage, Consistency, and a team of skilled professionals with an exceptional track record in delivering at the right time, on time, every time is what it takes to become the reliable partner of choice when it comes to providing Business Process as a Service (BPaaS) on the African Continent.
For over twenty years, our team members have designed, built, and operated some of the most sophisticated voice networks, contact centres and business process outsourcing (BPO) operations in Africa and have been at the forefront of transitioning business process and enterprise content management projects to conclusion since the early nineties.
With deep and specialised delivery expertise in business verticals such as Automotive, Digital Media, Financial Services, Healthcare, Retail, and Telecommunication, iBridge is geared to meet our customers digital ambitions head on, in the verticals we understand.
Customer focused and Service led, we know what it means to become one with our customer, to listen, to understand and to deliver to the business requirement.
We do this, by providing our customers with specifically designed technologies, software solutions, data management solutions, managed services, professional and decision support services, and the best practice methodologies that enable them to deliver and maintain highest levels of customer service value.
Our “Enabled Cloud” blends Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) to form the ideal multi-tenant BPaaS platform, where cloud technologies, rich API’s and geared processes ensure a customer specific, highly scalable, and cost-effective operational framework delivering, ONE DIGITAL WORKPLACE.
The iBridge mandate is to package innovative and meaningful solutions to business problems. Solutions that drive efficiencies, return on investment and cost reduction for our customers.
We help businesses define operational key differentiators and critical success factors which are consistently tested by their customer demands.
place.
solutions
PARTNERS
Years Of Experience
Brand Values
Innovation.
Trust.
Entrepreneurship.
Ownership.
Partnership.
Dependability.
-
Vision
“To evolve through relentless customer value provision to become a leading enabler of the Modern Workplace and the most advanced Managed Services delivery channel for leading businesses wanting to exceed their customer demands”
-
Our Mission